1. OUR DETAILS
“We“, “us” and “our” means MTV Networks Europe which is a Delaware partnership between MTV Networks Europe Inc and Viacom Networks Europe. Our principal place of business is at 17-29 Hawley Crescent, London NW1 8TT. Our VAT number is GB466509032. If you have any questions or concerns please refer to our frequently answered questions (“FAQs”). If the FAQs do not adequately address your questions or concerns you may contact us using our email contact form.
2. CHANGES TO THIS POLICY
3. HOW WE COLLECT YOUR INFORMATION
We collect your information in the following ways.
- When you give it to us, for example when you:
- provide information about yourself to enter one of our competitions or promotions
- opt in to receive any of our newsletters or other marketing information
- rate or post any comments regarding content cast a vote on anything within our online services
- register to access paid premium content on our MTV OD service
- If it passed to us by our affiliates, partners or other third parties with your consent
4. HOW WE USE AND DISCLOSE YOUR INFORMATION
We use your information operationally to:
- process any requests or orders for goods or services that you may have requested or purchased
- to enter you for the competitions or promotions which you have indicated you wish to enter,
- identify your personal preferences for any communications to you such as newsletters
- provide you with access to any of our online communities that you are a member of and to provide you with updates relating to those communities
- allow you to post comments, rate content or cast your vote
- to respond to or deal with any queries or complaints that you may have
In addition and with your consent we (and if applicable, our partners or other trusted third parties) use your information for certain marketing, market research, analysis and related purposes. It is up to you how much or how little information you allow us to use for these purposes. Our on screen notices will ask for your explicit permission (often by way of a tick box) for such additional purposes. These purposes include:
- to communicate with you from time to time by email, by mobile (using SMS or, if your mobile device permits, MMS messages or similar technologies) with updates regarding any account you may have with us or services you have requested from us (i.e. MTV OD)
- to communicate with you from time to time by email, by mobile (using SMS or, if your mobile device permits, MMS messages or similar technologies) and occasionally by post with our newsletters, information, offers and other material which may interest you (such communications may be sent by third party service providers on our behalf)
- to make your information available from time to time to trusted partners and third parties, for the same purposes as above (which will be in accordance with the privacy policies of such trusted partners and third parties)
- to conduct market research, for example by asking you to participate in a survey about topical issues conducted by us or trusted partners or third parties. We will always try to tell you before you participate in the survey how any information you provide in the survey will be used
- to enable us and third parties acting on our behalf to analyse your information, in a non-identifying form, (generally in the form of statistics), so that we can identify trends about usage of our online or other services and improve them
We also reserve the right to access and disclose your personal information in order to comply with applicable laws, to comply with lawful requests from governments, law enforcement agencies or parties whose request we reasonably consider to be justified in connection with any allegations by any party about your abuse of our services, to operate our systems properly or to protect ourselves or our users.
Some of the partners and third parties with whom we share your information for the purposes set out above may be outside of the European Union and in countries which may provide a lower standard of protection for personal data, by using our online services you consent to the transfer of your personal information outside of the EU.
5. OUR ONLINE COMMUNITIES AND SOCIAL PROJECT
All of our online communities and your member profiles for those communities are powered, hosted, and administered by Social Project Inc (“SP”) which is a company based in the United States that operates a website at http://www.socialproject.com and a global network of online social communities (“SP Network”).
Your member profiles within the SP Network are public (unless made private) as are postings to any of our communities which can be indexed by third-party search engines and appear in search results on third-party web sites. You should therefore exercise caution when disclosing information in your profile or elsewhere on any of our communities.
You can decide how much of your information is automatically displayed in your public profile as follows:
- You can hide certain of elements of your member profile information by revising the member privacy settings found in the “Privacy” page of the “Profile” area (found by clicking on the “Profile” tab and then the “Edit Profile” tab and then “Privacy”). IMPORTANT NOTE: Even if you set your member profile to private your thumbnail picture, display name, general location, and gender may still appear publicly: (i) as a search result if another Member conducts a search of other SP Network communities using matching criteria, such as location, gender, age criteria, etc.; and (ii) on other SP Network communities that display featured thumbnails, for example, pages showing most active members, recent members, most popular members, etc
- You can choose to completely hide from public view posts to your member profile blog
- You can delete comments posted to another community member’s page.
6. UNSUBSCRIBING/ AMENDING YOUR INFORMATION / NEWSLETTERS
You can amend or remove information you give us via our online services at any time as follows:
- to amend any information you have given us when registering for our online communities go to your member profile area by clicking on the “profile” tab and then select “Edit Profile” and you can amend your basic information, personal preferences (which will affect what content we include in our newsletters and marketing information sent to you) and profile photo
- to deactivate your member account click go to the Profile area and select on “Edit Profile” and then “Account” and then click on the relevant link
- to unsubscribe from a newsletter or other email distribution click on the relevant link on the newsletter/other email (which can normally be found at the bottom of the communication) or go the “Preferences” area of our online services and remove the ticks from the newsletters boxes
If you want to remove all of your information from our database or have any questions about privacy issues, you can contact us by using our email contact form specifying your name, user-name, email address and telephone number and asking for your information to be removed or specifying any questions you may have.
7. AUTOMATIC INFORMATION
Examples of the information that may be analysed using cookies are user-name, email address and password, the internet protocol (IP) address used to connect your computer to the internet, browser type and version, operating system and platform you use to connect, areas of our online services that you viewed or searched for, the Uniform Resource Locators (URLs) from or through which you entered and exited our online services and the date and time of such activity.
You can use the “Help” section of the tool bar on most browsers to change the settings on your computer, for example to notify you when you receive a cookie, or to refuse all cookies. However, some of the features of our online services may not work or may be more difficult to access if you refuse all cookies. If you want to find out more about cookies go to www.youronlinechoices.eu.
We use third party advertising companies to serve advertisements on our online services including a company known as DoubleClick and Google’s AdSense program. The ads you receive are influenced by various factors, including your browsing history prior to visiting this website. These companies may use information (not including your name, address, email address or telephone number) about your use of our online services in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements, our third party serving network may place or recognise a unique “cookie” on your browser. This is a “persistent” cookie, which means that it is stored on your computer and will remain there until it expires or you remove it. The ad serving networks may also make use of other technologies, such as “web beacons”, in order to improve the relevance of the ads you receive. If you would like more information about DoubleClick’s practices and to know your choices about not having this information used by this company please click here: www.doubleclick.net/us/corporate/privacy. If you would like more information about Google’s AdSense program please click here: www.google.com/adsense.
We have taken steps to ensure that your personal information is secure, including limiting the number of people who have physical access to our database servers, as well as electronic security systems and password protections that guard against unauthorised access.
9. BUSINESS TRANSFERS
In the unlikely event that we sell or otherwise dispose of some or all of our business to another party, we reserve the right to transfer your information as part of any assets sold or disposed of and you consent to such transfer.
This policy was last updated on 9th June 2011.